Return and Exchange Policy

1. Introduction
At Genius Ocean, we strive to provide an exceptional shopping experience. If you're not completely satisfied with your purchase, we want to make the return and exchange process as simple and convenient as possible. Below are the details of our return policy.

2. Return Eligibility
You may return items within 15 days of delivery. To be eligible for a return, the following conditions must be met:

• Condition: Items must be in their original, unused condition, including all tags, labels, and packaging.
• Proof of Purchase: A valid receipt or order confirmation is required.
• Exclusions: The following items cannot be returned:
  • Custom or Personalized Items: Products that have been customized or personalized.
  • Final Sale Items: Items purchased on clearance or during special promotions.
  • Perishable Goods and Personal Items: Food, flowers, undergarments, and hygiene products.

3. How to Return an Item
To return an item, please follow these steps:

1. Request a Return: Contact our customer service team at [customer service email/phone number] within 15 days of receiving your order. Provide your order number and reason for return.
2. Return Authorization: We will send you a Return Authorization (RA) number and instructions for returning your item.
3. Prepare the Package: Place the item in its original packaging, include all accessories and documentation, and clearly write the RA number on the package.
4. Ship the Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the item reaches us safely.

4. Return Shipping Costs

• Customer Responsibility: In most cases, customers are responsible for return shipping costs.
• Prepaid Return Labels: For your convenience, we can provide a prepaid return shipping label. The cost of this label will be deducted from your refund, unless the return is due to our error or a defective product.
• Original Shipping Fees: Original shipping charges are non-refundable unless the return is due to a mistake on our part.

5. Refunds and Processing
Once we receive and inspect your return, we will process your refund:

• Refund Timing: Refunds will be issued to the original payment method within [X] business days after the returned item is received and inspected.
• Partial Refunds: Partial refunds may be issued for items that are not in their original condition, are damaged, or are missing parts.
• Non-Refundable Fees: Shipping fees, handling charges, and gift-wrapping fees are non-refundable.

6. Exchanges

• How to Exchange: If you wish to exchange an item, please follow the return steps and indicate that you want an exchange. We will assist you in selecting the correct item.
• Stock Availability: If the item you wish to exchange for is out of stock, we will offer alternatives or issue a refund.
• Price Differences: If the exchanged item is of higher value, you will need to pay the difference. If it's of lower value, we will refund the difference to your original payment method.

7. Damaged or Defective Items
If you receive a damaged or defective item:

• Report the Issue: Contact us immediately at [customer service email/phone number] within 15 days of delivery. Provide a detailed description of the issue and include photos if possible.
• Resolution: We will arrange for a replacement or refund, depending on your preference and product availability.

8. Special Circumstances

• Bulk and Wholesale Orders: Returns for bulk or wholesale orders are handled on a case-by-case basis. Please contact our sales department for specific return terms.
• International Orders: For returns from outside [Your Country], customers are responsible for return shipping costs and any duties or taxes. Contact our customer service team for assistance with international returns.

9. Gift Returns
If you received a gift and need to return it:

• Gift Returns: You may return the item for store credit or exchange it for another item of equal or lesser value. Include the gift receipt or provide the order number when initiating the return.
• Store Credit: Store credit will be issued to your account for future purchases.

10. Frequently Asked Questions (FAQs)

• What if I return an item after the 15-day period? Returns are not accepted after the 15-day return window has closed.
• When will I receive my refund? Refunds are processed within [X] business days after receipt and inspection of the returned item.
• What if I can't find my order number? Contact our customer service team for assistance in locating your order details.

11. Contact Information
For questions or support:

• Email: [customer service email]
• Phone: [customer service phone number]
• Live Chat: Available on our website during business hours.

12. Policy Updates
Genius Ocean reserves the right to modify this return policy at any time. Changes will be posted on our website, and the updated policy will apply to all future orders.

Thank you for choosing Genius Ocean. We appreciate your business and are committed to ensuring your satisfaction